Director, Quality Assurance and Nurse Aide Evaluator Operations Full Time NEW

Job Title: Director, Quality Assurance and Nurse Aide Operations

Reports To: Sr. Director, Client Relations

Department: Operations

FLSA Status: Exempt

Job Summary:

We are seeking a highly skilled Registered Nurse who has worked in leadership and with multi-functional teams. Here at Credentia, this person will lead our quality assurance coordinating team through auditing, accommodations, and grevience processes. As the Director of QA and NAE Operations, you will be fully engaged in program standards with each state where Credentia is currently doing business.

Essential Duties and Responsibilities:

The essential duties of the position include the following. Other duties may be assigned.

1. Subject matter expertise for the NNAAP® Examination and Skill Evaluation Content as it relates to training of evaluators and training programs needs
2. Provides quality objective evaluation based on standards and proven measurement as key component of the Credentia NNAAP® program
3. Ensures that Credentia NNAAP® program standards are upheld.
4. Manages workflows associated with grievances, accommodations, and quality assurance dept.
5. Oversees management of nurse aide evaluators and quality assurance auditors in collaboration with program coordinators as the first point of contact with NAEs
6. Coordinate training clarification questions from training programs and Nurse Aide Evaluators
7. Develop and manage NAE quality assurance programs according to Credentia Nurse Aide LLC standards and requirements.
8. Involved in the creation of SOPs to maintain NAE standards of expectations.
9. Participates in client calls and in person meetings as needed.
10. Collaborates with all departments regarding all things related to evaluators.
11. Ensure quality assurance program success by closely working with Operations.
12. Develop and manage Facility quality assurance programs according to Credentia Nurse Aide LLC standards and requirements.
13. Provides mentorship and quality control as part of the audit processes for evaluators and facilities.
14. Develops training for hundreds of RN evaluators by involvement in onboarding process.
15. Designs and delivers remediations for evaluators not incompliance with behavior, scoring or processes as needed.
16. Multi-state travel will be required 50% of the time.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. BA/BS or Nursing Degree Required
2. 8+ years of nursing management experience.
3. Ability to multi-task.
4. 3+ years working as an RN in either a long-term care facility or with the Chronically ill.
5. Ability to work independently and across the organization
6. Ability to adapt well in the face of workplace stressors such as internal complaints, maintaining the security of data, competing priorities of high significance to the successful function of the department
7. Ability to use a variety of computer software programs such as Microsoft Office products, web browsers, and CRM tools.
8. Excellent communication skills.
9. A Strategic Mind. Ability to work with all levels of the Credentia organization and client teams to find solutions to often complex issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 2 A typical, climate-controlled office environment exists. The worker is not substantially exposed to adverse environmental conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary work. Substantial repetitive movements of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to view a computer monitor including extensive reading. Ability to speak and hear to interact with callers and coworkers