Title: NAE Quality Assurance Coordinator
Reports to: Director of QA & NAE Operations
Department: Quality Assurance
FLSA Status: Exempt
Job Summary:
The Quality Assurance Coordinator (QAC) for Nurse Aide Evaluator (NAE) will assist in the development, administration, and oversight of the Nurse Aide Evaluator Training Program, ensuring compliance with contractual requirements and Credentia Nurse Aide LLC standards. The QAC will play an essential role in the coordination of quality assurance programs, evaluating testing accommodations, managing grievances, and delivering training for both Nurse Aide Evaluators and candidates. This position involves a combination of administrative oversight, direct interaction with staff and candidates, and field responsibilities to ensure the continued success and quality of the Nurse Aide Evaluator programs across the United States.
Essential Duties and Responsibilities:
The following duties are expected from the Quality Assurance Coordinator, with additional responsibilities assigned as needed. Key Functions:
Quality Assurance Program Oversight: Assist in the development, management, and maintenance of NAE quality assurance programs in compliance with Credentia Nurse Aide LLC standards. Ensure quality assurance programs meet state and federal regulations while supporting the overall success of the program. o Collaborate with the coordinator team to monitor and maintain the quality of training and evaluations.
Remediation and Investigations: Assist in investigations related to performance or compliance issues, recommending corrective actions and assisting in remediation as needed.
Accommodation and Compliance Management: Evaluate and approve accommodations for candidates needing special testing conditions. Ensure compliance with NCSBN guidelines and other regulatory bodies for all testing and evaluation processes. Assist in managing the audit process and the selection of Quality Assurance auditors as needed.
Training Program Support: Assist with the Nurse Aide Evaluator training program by developing materials, managing compliance standards, and assigning NAE training sessions. Administer in-person NAE training and provide support for other training programs as needed (e.g. Virtual, Co-Facilitation Training, and Train the Trainer, etc.). Assist in designing, defining, and delivering NAE remediation sessions where necessary. Coordinate and ensure the delivery of all contractual training program training requirements.
Candidate Evaluation and Support: Participate in overseeing all candidate grievances, addressing concerns, and ensuring resolutions align with company and state guidelines. Assist with the coordination of testing and training clarification questions. Provide support for virtual and in-person evaluation of candidates, ensuring the assessments align with the National Nurse Aide Assessment Program® (NNAAP®) criteria. Administer and score written exams and practical skills demonstrations for candidates.
Event Preparation and Site Management: Ensure testing sites are adequately prepared and meet all necessary regulatory and company standards. Oversee the management of testing equipment, troubleshoot any technical issues, and ensure smooth testing operations. Maintain oversight during the administration of clinical skills demonstrations and manage candidate flow during events.
Documentation and Reporting: Accurately document evaluation results, providing constructive feedback to candidates and ensuring compliance with all regulatory requirements. Report any irregularities or occurrences that fall outside company guidelines to appropriate supervisors for resolution.
Team Collaboration: Provide leadership and coordination during testing events, ensuring candidate rosters are managed, and coverage is arranged as necessary. Collaborate with other team members and stakeholders to ensure a smooth and efficient testing process. Participate in client calls and in-person meetings to address any concerns or updates regarding the NAE program.
Supervisory Responsibilities:
Supervises NAE Quality Assurance Auditor, and indirect supervision of Nurse Aide Evaluators (NAEs).
Qualifications:
Education/Experience: Registered nurses who meet the OBRA 1987-1989 standards of having at least one year of experience caring for the elderly or chronically ill of any age. BSN with 5 years of nursing experience. Preferably, 2+ years of experience as a Nurse Aide Evaluator (NAE) and in Quality Assurance (QA).
Licenses/Certifications: Registered Nurse (RN) license in good standing, with a compact or multi-state license.
Language Ability: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations. Proficient in writing reports, business correspondence, and procedure manuals. Strong communication skills to effectively present information and respond to questions from groups of managers, clients, and the general public.
Math Ability: Ability to calculate figures such as discounts, interest, proportions, percentages, and basic algebraic concepts.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form. Must be able to manage workplace stressors such as customer service complaints, managing competing priorities, and ensuring the security and safety of people and property.
Computer Skills: Proficient in desktop, tablet, and mobile device usage, including web browsers and Microsoft Office Suite. Ability to learn and utilize proprietary software (e.g., TSM) and other training management tools.
Work Environment: On-site work at the company location is required, with flexibility for virtual evaluations when applicable. The QAC will work in an office environment, with travel to training sites or vendor locations. Must be able to travel by car, airplane, or public transportation for business purposes. Must be able to work in various environments such as healthcare or training settings, adhering to state and national guidelines.
Physical Demands: Must be able to work on-site at the company location, at vendor sites for training, and travel as needed. Ability to perform sedentary work, including extended periods of computer use and repetitive hand movements. Ability to talk, hear, and use hands and fingers for handling or feeling throughout the entire working shift. Ability to stand, walk, and reach with hands or arms as required during the working shift. Must have clear vision, including up-close vision at a distance of 20 inches or less. Ability to lift up to 50 lbs. as needed, particularly during field training scenarios. Must be able to provide regular, predictable attendance and punctuality for the established work schedule. Ability to travel by car, airplane, or public transportation, and stay overnight away from home as necessary. During off-site training, must be able to stand, walk, and hold a tablet for extended periods as required.
Travel:
This position requires 25%-50% travel.
Credentia Nurse Aide, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
